Warranty & Returns

BIKES WARRANTY;

This product carries a special warranty - Please see your Raleigh Canada dealer for more details.

  • 30 day repair and 0 day return/replace.
  • Free tune up within 30 days with proof of purchase

Manufacturer defect warranty;

  • Steel Frame = Lifetime
  • Aluminum Frame = 5 year
  • Suspension Forks = 1 year
  • Steel Rigid Forks = Lifetime
  • Aluminum Forks = 5 year
  • Components = 1 year

The following is not covered under warranty and will be billed to the customer;

  • Rims, tires and tubes
  • Brake adjustment
  • Derailleur adjustment
  • Bearing Adjustment
  • Wheel truing
  • Normal wear & tear (brake pads and cables)
  • Abuse/Misuse*

* The warranty is also void if product is used for stunt riding, jumping, acrobatics, or similar activity, used for competitive sport, installed with a motor or modified in any way, ridden by more than one person, exceeds weight limit or is rented.

ACCESSORIES WARRANTY;

We will attempt to give you a refund or exchange on every item purchased at any Raleigh Canada dealer when you bring in your original receipt and issued Canadian Tire ‘Money’®. When you don’t have your receipt, we may offer a receipt look-up*.

* Raleigh Canada dealer can verify purchases made using credit, debit or with the My Canadian Tire ‘Money’ loyalty program within 90 days after the date of purchase.

RETURNS & EXCHANGES;

What is Raleigh Canada's return policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange - Valid photo ID may be required.
*Raleigh Canada dealers in Ontario are not accepting returns during the lock-down. For purchases where the 90-day returns window expires during the lock-down, customers will be given a 15-day extension to return them when stores re-open.

Exchanges;

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Raleigh Canada dealer within 90 days of purchase, in its original condition and packaging, with your receipt. Use our Store Locator to find the dealer nearest you.
* Raleigh Canada dealer can verify purchases made using credit, debit or with the My Canadian Tire ‘Money’ loyalty program within 90 days after the date of purchase.
** Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.

Where can I return or exchange a product I purchased in store?

Products can be returned at any Canadian Tire store within 90 days of purchase. Bikes cannot be Exchanged.

Use our Store Locator to find the store nearest you.

Are there any exceptions to the return policy?

There are some exceptions to our Returns Policy. These include:

  • Returns, exchanges or warranties on an item without a receipt may not be accepted.
  • A defective item is subject to the manufacturer’s warranty and will be repaired or replaced.
  • Bikes cannot be returned.